Refund Policy
We are committed to providing high-quality cleaning services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be considered.
Customer Satisfaction
If you are not satisfied with the quality of our service, please contact us within 24 hours of the service completion. We will review your concern and, where appropriate, arrange a follow-up visit to address the issue.
Refund Eligibility
Refunds may be considered in the following situations:
The booked service could not be completed due to reasons within our control.
A payment was processed incorrectly or charged more than once.
The service was cancelled by us and could not be rescheduled.
Non-Refundable Situations
Refunds will generally not be provided if:
The service has been completed as agreed.
The customer provides incorrect booking information.
Access to the property is unavailable at the scheduled time.
The customer changes their mind after the service has been completed.
Dissatisfaction is based on expectations that were not included in the agreed scope of work.
Cancellations and Charges
Customers may cancel or reschedule their appointment by contacting us in advance. Cancellations made before the scheduled service time may be eligible for rescheduling without additional charges.
Cancellation less than 6 hours before service will not receive a refund
Cancellation between 6-12 hours before service tends to 50% refund
Cancellation between 12-24 hours before service tends to 80% refund
Cancellation above 24 hours before service will get full refund (100%)
Refund Process
Customers seeking a refund must contact our customer support team with their booking details (Email or Direct contact). Refund requests will be reviewed on a case-by-case basis, and if a refund is approved, it will be processed using the original payment method. Depending on your bank or payment provider, the refund may take 5–10 business days to appear in your account.
Alternative Resolution
Before issuing a refund, we may offer to re-perform the service or provide another suitable resolution where appropriate. Our objective is to resolve concerns promptly while maintaining high service standards.
Changes to This Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be published on this page with the revised "Last Updated" date.
Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact our customer support team through the contact details provided on our website. Our team will be happy to assist you.
Email: maxsolveservices@gmail.com
Phone: +91 6282574645
© 2026 by Maxsolve™
+91 6282574645
maxsolveservices@gmail.com
Manvila Industrial Estate,
Thiruvananthapuram,
Kerala 695583
CONTACT US
+91 6282574645
maxsolveservices@gmail.com
Manvila Industrial Estate,
Thiruvananthapuram,
Kerala 695583
© 2026 by Maxsolve™